Must Read Articles on Omni-Channel Customer Engagement
How Chatbots Improve Omni-Channel Customer Engagement
Customers are fleeing companies with poor omni-channel customer engagement experiences. Implementing a chatbot can help.
Omni-Channel Customer Engagement Gets Biometric
Voice biometrics have the potential to optimize the omni-channel customer engagement experience through streamlined authentication.
Customers Expect More from Self-Service Today
So much for the oncoming wave of omni-channel customer support goodness. In many companies, the plans - once so firmly laid - appear to be falling victim to apathy, budget cuts and legacy systems.
Getting Back to the Contact Center Basics for a Great Customer Journey
One of the most urgent "basics" in customer support today is having a good omnichannel customer engagement strategy and an effortless customer journey. Customers want to connect with companies as quickly and easily as possible, and this i…
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Omni-Channel Customer Engagement Industry News
Layer Acquires Messaging Startup Cola to Help Businesses Improve Customer Engagement
2/24/2017 11:31:53 AM
Accenture Helps Avianca Design and Launch a Travel-Experience Chatbot for Its 28 Million Customers
2/24/2017 8:31:55 AM
Field Agent Releases Snapshot of the Typical Amazon Prime Member
2/24/2017 7:00:31 AM
San Francisco Startup, Shift, Names Toby Russell as President
2/23/2017 3:37:32 PM
Axonics Granted Four U.S. Patents Related to its Implantable Sacral Neuromodulation Technology
2/23/2017 11:31:54 AM
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