Omni-Channel Customer Engagement Contributor

Susan J. Campbell Info

Susan J. Campbell is an independent copywriter with 15 years of direct and business-to-business marketing experience. As a freelancer, Susan has written copy for large corporations and independently owned businesses specializing in business-to-business sales. She has also had her research published by the University of Hawaii.

Before becoming a freelancer, Susan spent fifteen years in the sales field. Her sales activity included consumer and business-to-business selling. She holds a B.S. in Business Administration with a marketing emphasis from Missouri Western State University.

Susan is a contributing editor for TMC and runs Susan J. Campbell Copywriting Services out of her home office. You can visit her business website at

Latest Stories
12/12/2016 How Chatbots Improve Omni-Channel Customer Engagement
12/05/2016 Omni-Channel Customer Engagement Gets Biometric
11/22/2016 Black Friday is Coming and the Customer Experience is About to Get Very Real
11/10/2016 Be Leery of the Low-Hanging Fruit - It Might Be Rotten
10/27/2016 Hotel Brands Falling Short with Omni-Channel Opportunities
10/17/2016 What Not to Ignore When Crafting Omni-Channel Customer Engagement
10/06/2016 The Right Way to Build a Chatbot
09/28/2016 How the Visual Experience Can Enhance You IVR
08/29/2016 Tips to Create the Effortless Customer Experience
08/22/2016 Why Omni-Channel Customer Engagement Must Have Strong Social Element
08/08/2016 Don't Forget Contact Centers - Agents are Customers Too
07/12/2016 Why Coaching Has to be SMART
06/22/2016 Realize Your Competitive Advantage Beyond Multiple Channels of Engagement
03/24/2016 The Customer Engagement Experience Expected to Change Drastically by 2020
03/15/2016 Why It's Time to Go Social in the Contact Center
03/09/2016 Why WebRTC is Right First Step for Omni-Channel
03/07/2016 Got Accurate Forecasting?
03/02/2016 Why Text Should be Part of Your Omni-Channel Customer Engagement Strategy
01/12/2016 Don't Let Technology Shortfalls Send Customers to the Competition
11/30/2015 Learning to Do Customer Care the Amazon Way
11/19/2015 Omni-Channel Sounds Easy - But Practical Challenges Real
10/21/2015 Are You Providing Quality Omni-Channel Customer Engagement?
10/12/2015 Why You Can't Ignore Omni-Channel Customer Engagement
09/10/2015 Who Owns the Customer Experience in Your Omni-Channel Customer Engagement Environment?
08/11/2015 What Does CRM Have to do with Omni-Channel Customer Engagement?
06/23/2015 How to Optimize the Omni-Channel Customer Engagement Experience
05/18/2015 Why the Omni-Channel Customer Engagement Experience is a Key Differentiator
05/06/2015 Should You Invest in the Omni-Channel Customer Engagement Experience?