Imagine calling an IVR that starts by saying “should the call ever get dropped or you need to hang up before resolving your issue, don’t worry, we'll remember where you left off, so you'll experience continuity next time you call in, use our mobile app, or log on to our website...
A leading provider of pet insurance in North America has been taking care of pet
owners for over a decade by offering fair, affordable pet insurance and exceptional,
compassionate customer care...
Communicating with text is now second-nature. Text is conversational, convenient, familiar and fast. It includes mature forms like SMS and social media channels, as well as newer messaging applications like WhatsApp.
In a recent consumer survey, over 70% of people told us they want the ability to solve product and service issues by themselves using their preferred communication method. Therefore, text-based self-service is the foundation of a re-imagined customer service strategy...
Customer needs, wants and behavior
almost with the blink of an eye in today's always
world. This means that businesses must regularly re
evaluate the channels they use to interact with customers, and ensure
are aligned with
buyer preferences. This document wi
provide an overview of research
findings on the channels
companies currently utilize or
plan to incorporate within their customer experience management (CEM) programs in 2015...
Improve the customer experience, simplify development and deployment of customer contact applications,
make changes and updates faster, and protect your investment. Aspect CXP is the only platform and toolset
that supports the entire self-service application lifecycle from design to deployment to application tuning...